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CALISTO 24/7 · Messaging

24/7 Messaging Service

CalistoOS and the 24/7 team handle guest messages around the clock — across your connected properties — so every guest feels looked after, even when you’re offline.

You currently have access to 0 propertyies for 24/7 Messaging.

Back to 24/7 overview Add or configure messaging

Usage

Messaging usage (this month)

Messages handled across all of your connected properties this month.

This month

0 messages

Estimated usage charges: $0

CalistoOS performance

—

0 auto-handled by CalistoOS, 0 escalated to your team.

Pricing: $10/month per property. Hotels can configure per-room pricing (typical: $5/month per active room). Final billing appears on your Calisto invoice.

Properties

Properties using 24/7 Messaging

See how each property is performing and where CalistoOS may need more knowledge.

Add property

None of your accessible properties are using 24/7 Messaging yet. Use “Add property” to connect a listing via Calisto Sync and start routing messages through CalistoOS.

Activity

Recent guest messages

A live feed of how CalistoOS and the 24/7 team are handling guest conversations across your properties.

View full message logs

No messages yet this month.

Once your connected channels start sending messages through Calisto Sync, you’ll see the latest conversations here — along with how they were handled.

Showing up to 5 of the most recent messages this month.

Open full messaging logs

How it works

How Calisto 24/7 Messaging works

Calisto Sync connects your channels. CalistoOS handles the routine. The 24/7 team steps in when something needs human attention.

  1. Connect your property via Calisto Sync. We connect your guest messaging channels (Airbnb, Vrbo, direct site, and more) to CalistoOS, using our own integrations behind the scenes.
  2. CalistoOS replies using your playbooks and knowledge base. Standard questions — Wi-Fi, check-in, house rules, amenities — are handled automatically using your configured answers.
  3. When something isn’t clear, we escalate to you. For edge cases or missing information, the 24/7 team reaches out using your preferred escalation path (typically WhatsApp) to confirm the answer.
  4. Your answers make the system smarter. Each escalation helps refine your knowledge base so future guests get consistent, accurate answers without extra work from you.

Use the Messaging setup and Knowledge base pages to fine-tune which properties are connected, what answers CalistoOS can use, and how you want escalations to reach you.